B&M Mug Product Recall – What You Need to Know

A product recall has been issued for a popular seasonal mug sold at B&M stores across the United Kingdom. The recall affects the B&M Cream and Green Mug, which carries the product code 424919 and was distributed under PSD notification number 2512-0106. The recall was formally announced by the Office for Product Safety and Standards and has been confirmed by multiple local authority trading standards departments.

Consumers who purchased this item are being urged to stop using it immediately and return it to any B&M store for a full refund. The recall applies specifically to mugs sold within a defined date range, and authorities have published clear guidance to help affected customers identify the product and take appropriate action.

What is the B&M mug product recall?

The recall concerns the B&M Cream and Green Mug, a seasonal glassware item featuring a green fir tree design with an autumnal and Christmas theme. The product was sold exclusively through B&M retail stores and has been flagged as potentially dangerous due to a defect in its construction.

According to the official recall notice published on gov.uk, the mug’s base may crack and break when filled with hot liquid, posing a direct risk of burns to the user. The product is considered to fail to meet the UK’s General Product Safety Regulations 2005, which sets the legal standard for product safety across the consumer market.

The recall was issued in December 2025 following reports and safety assessments that identified the hazardous defect. Local authority trading standards services in multiple regions, including Bromley and Derry and Strabane, subsequently distributed their own alerts to inform residents within their jurisdictions.

Key facts about the recall

• The recall was issued by the Office for Product Safety and Standards via gov.uk on 10 December 2025.
• Local councils including Bromley and Derry and Strabane distributed the alert through their own channels on 11 December 2025.
• The hazard is specific to filling the mug with hot liquid; cold or room-temperature use has not been flagged as problematic.
• No receipt is required to obtain a full refund under B&M’s standard recall policy.
• The recall applies only to the B&M Cream and Green Mug with product code 424919.
• Searches for other retailers’ product recalls, including Home Bargains, Asda, and fridge products, returned no confirmed connection to this specific notice.

Product specifications

Which B&M mugs are affected by the recall?

Only one specific mug product falls under this recall. The affected item is the B&M Cream and Green Mug, identified by product code 424919. The mug features a cream-colored glass body decorated with a green fir tree print that carries an autumnal and Christmas seasonal theme.

The product was sold at B&M stores between 23 August 2025 and 14 November 2025, covering the main autumn and pre-Christmas shopping period. A separate B&M mug recall document referenced by Derry and Strabane Council identifies a clear glass mug with an autumnal print that was available from 21 July 2025, though this appears to be a related but distinct notification under reference 2510-0028.

Customers who shopped at B&M during the specified sales window are encouraged to check their cupboards and kitchen storage for these products. No other B&M mug products have been included in this specific recall notice, according to the official documentation published by gov.uk and local trading standards authorities.

How do I get a refund for the B&M recalled mug?

The refund process for this recall has been designed to be straightforward for consumers. According to the official guidance, anyone in possession of the affected mug should stop using it immediately and return it to any B&M store to receive a full refund. No proof of purchase is required under B&M’s standard recall policy.

The requirement for a receipt has been waived in this case, which means consumers who no longer have their purchase documentation can still obtain a refund without difficulty. This approach is consistent with B&M’s broader product recall procedures and aligns with guidance published on the official gov.uk recall notice.

Steps to follow

1. Check whether you own the B&M Cream and Green Mug with product code 424919, purchased between 23 August and 14 November 2025.
2. Discontinue use of the mug immediately, particularly with hot liquids such as tea, coffee, or soup.
3. Locate your nearest B&M store and bring the mug along for a full refund.
4. Visit bmstores.co.uk/product-recalls for further updates or confirmation of the current recall status.

For those who may have difficulty visiting a store in person, no alternative arrangements have been publicly confirmed at this stage. Checking the official B&M recalls page directly is the most reliable way to obtain the latest guidance and confirm whether any additional options become available. Those with questions about the recall or the refund process may also wish to check local store information and opening hours before making a journey to return their item.

What is the hazard with the recalled B&M Cream and Green Mug?

The identified hazard is a structural defect in the mug’s base that can cause it to crack and fail when the vessel is filled with hot liquid. This failure creates an immediate risk of burns to the user, as hot liquid may escape suddenly through the fractured base.

The defect appears to be related to the glass construction or bonding of the base to the body of the mug. Thermal stress from hot liquids appears to be the primary trigger for the failure, which means the risk is not present during storage, display, or use with cold beverages.

The product has been assessed as non-compliant with the UK’s General Product Safety Regulations 2005. This legislation requires all consumer products sold in the UK to meet minimum safety standards, and failure to comply can result in mandatory recalls and corrective actions as seen in this case.

What this means in practice

• The risk is most significant when the mug contains very hot liquid.
• The failure may occur without visible prior warning.
• The mug’s structural integrity is compromised specifically under thermal load.
• Children and elderly individuals face heightened risk due to slower reaction times.

The hazard was identified through routine product safety monitoring and risk assessment conducted by the Office for Product Safety and Standards. Trading standards officers across multiple local authority areas have echoed the warning to ensure maximum public awareness.

Timeline of events

The following timeline outlines the key dates associated with the recall, based on information published by official sources including gov.uk, Bromley Council, and Derry and Strabane Council.

1. 21 July 2025: A related clear glass mug with autumnal print was first made available at B&M stores, according to Derry and Strabane Council documentation.
2. 23 August 2025: The B&M Cream and Green Mug went on sale at B&M stores across the UK.
3. 14 November 2025: The sale period for the B&M Cream and Green Mug officially ended.
4. 10 December 2025: The official recall notice was published on gov.uk by the Office for Product Safety and Standards.
5. 11 December 2025: Bromley Council issued its own recall notice to residents, confirming the product hazard and required actions.

What is confirmed and what remains unclear

Several aspects of the recall have been confirmed through official sources, while a small number of details remain outside the scope of publicly available information.

Broader context of the B&M recall

Product recalls are a routine tool used by UK regulatory authorities to protect consumers from unsafe goods. The B&M Cream and Green Mug recall fits within a broader pattern of kitchenware and seasonal product safety actions that have been issued across the retail sector in recent years. For more information on the B&M mug recall, please visit Baking powder vs baking soda.

The Office for Product Safety and Standards co-ordinates these actions centrally through gov.uk, while local authority trading standards teams execute outreach at the community level. This two-tier approach helps ensure that recall information reaches a wide audience as quickly as possible.

Similar seasonal product recalls have been issued for items sold at other UK retailers, including food and household products. The focus on mugs and glassware reflects ongoing attention to thermal stress failures in consumer kitchenware, which can present serious burn risks particularly to children and older adults.

Official sources and references

The primary source for this recall is the official government notice published by the Office for Product Safety and Standards. Additional confirmation has been provided by local authority trading standards departments in Bromley and Derry and Strabane, which distributed the alert to residents within their respective areas.

“The product presents a risk of burns as the base may crack and break when filled with hot liquid.”

— gov.uk, Product Safety Alert, B&M Cream and Green Mug (2512-0106)

The full official recall notice, including product identification details and required consumer actions, is available on the gov.uk product safety alerts and recalls page. B&M maintains its own product recalls page at bmstores.co.uk/product-recalls, which should be checked for any updates to the recall status.

Local authority documentation, including the recall leaflet published by Bromley Council and the product notification PDF from Derry and Strabane Council, provide corroborating details that confirm the accuracy of the central government notice.

Summary and recommended actions

The B&M Cream and Green Mug recall highlights the importance of product safety monitoring in the UK retail sector. Consumers who purchased this mug from B&M stores between late August and mid-November 2025 should stop using it immediately and return it to any B&M store for a full refund. No proof of purchase is required, and the refund process is designed to be as straightforward as possible.

The hazard stems from a defect in the mug’s base that can cause cracking and breakage when filled with hot liquid, creating a risk of burns. The recall has been issued under the UK’s General Product Safety Regulations 2005 and confirmed by the Office for Product Safety and Standards, with additional outreach conducted by local trading standards authorities.

For the latest information, visit the official B&M product recalls page or the gov.uk product safety alerts portal.

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